Privacy statement

This privacy statement was last updated on 16/11/2018 and applies to citizens of the European Union.

In this privacy statement, we explain what we do with the data we obtain about you via https://www.catarata-del-toro.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1 Purpose, data and retention period

1.1 We use your data for the following purpose:
Contact - Through phone, mail, e-mail and/or webforms
For this purpose we use the following data:
  • Name, Address and City
  • E-mail address
  • Sex
  • Telephone number
The basis on which we may process these data is:
Performance of an agreement
Retention period
We retain this data until the service is terminated.
1.2 We use your data for the following purpose:
Payments
For this purpose we use the following data:
  • Name, Address and City
  • E-mail address
  • Sex
  • Telephone number
The basis on which we may process these data is:
Performance of an agreement
Retention period
We retain this data until the service is terminated.
1.3 We use your data for the following purpose:
To support services or products that your customer wants to buy or have purchased
For this purpose we use the following data:
  • Name, Address and City
  • E-mail address
  • Sex
  • Telephone number
The basis on which we may process these data is:
Performance of an agreement
Retention period
We retain this data until the service is terminated.
1.4 We use your data for the following purpose:
Compiling and analyzing statistics for website improvement.
For this purpose we use the following data:
  • Name, Address and City
  • E-mail address
  • Sex
  • Telephone number
The basis on which we may process these data is:
Performance of an agreement
Retention period
We retain this data until the service is terminated.
1.5 We use your data for the following purpose:
To sell data to third parties
For this purpose we use the following data:
[selling-data-thirdparty_data_purpose]
The basis on which we may process these data is:
Retention period

2 Sharing with other parties

We do not share your data with third parties.

3 Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie StatementWe have concluded a data processing agreement with Google.Google may not use the data for any other Google services.The inclusion of full IP addresses is blocked by us.

4 Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

5 Third party websites

This privacy statement does not apply to third party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

6 Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

7 Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

8 Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

9 Data Protection Officer

Our Data Protection Officer has been registered with the data protection authority in an EU Member State. If you have any questions or requests with respect to this privacy statement or for the Data Protection Officer, you may contact Willem Frederik Buijze, via info@catarata-del-toro.com or by telephone on 50683997476.

10 Contact details

Catarata Del Toro
6km norte de la iglesia
0000 Bajos del Toro
Costa Rica
Website: https://www.catarata-del-toro.com
Email: info@catarata-del-toro.com
Phone number: +50624760800

Annex

WPML

WPML uses cookies to identify the visitor’s current language, the last visited language and the language of users who have logged in. While you use the plugin, WPML will share data regarding the site through Installer. No data from the user itself will be shared.

WooCommerce

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:
  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
We’ll also use cookies to keep track of cart contents while you’re browsing our site - see our Cookie policy. When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
  • Send you information about your order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Comply with any legal obligations we have, such as calculating taxes
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We do share information with third parties who help us provide our orders and store services to you; for example Google Analytics, PayPal and 2Checkout.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details. We accept payments through 2Checkout. When processing payments, some of your data will be passed to 2Checkout, including information required to process or support the payment, such as the purchase total and billing information. Please see the 2Checkout Privacy Policy for more details.

Slider Revolution

In case you’re using Google Web Fonts (default) or playing videos or sounds via YouTube or Vimeo in Slider Revolution we recommend to add the corresponding text phrase to your privacy police:

YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited. If you're logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account. YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO. Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.

Vimeo

Our website uses features provided by the Vimeo video portal. This service is provided by Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA. If you visit one of our pages featuring a Vimeo plugin, a connection to the Vimeo servers is established. Here the Vimeo server is informed about which of our pages you have visited. In addition, Vimeo will receive your IP address. This also applies if you are not logged in to Vimeo when you visit our plugin or do not have a Vimeo account. The information is transmitted to a Vimeo server in the US, where it is stored. If you are logged in to your Vimeo account, Vimeo allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your Vimeo account. For more information on how to handle user data, please refer to the Vimeo Privacy Policy at https://vimeo.com/privacy.

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly. For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO. If your browser does not support web fonts, a standard font is used by your computer. Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google's privacy policy at https://www.google.com/policies/privacy/.

End of Privacy statement

Buy your tickets online and save 15%Buy Now